Privacy Policy

Last updated: September 23, 2026

Recova ("Recova," "we," "us," or "our") provides CRM and workflow automation services. This Privacy Policy explains how we collect, use, and protect information in connection with our CRM and workflow automation services, including text messages (SMS/MMS) sent to business customers.

Cookies and Device Storage

Recova uses essential cookies to maintain secure sign-in sessions, protect authentication requests and connect accounts you authorize. These cookies are needed for those features. We currently use no optional advertising or analytics cookies on the Recova website. Cookie preferences stores your essential-only choice in this browser for six months. Reopen Cookie preferences to review it at any time. Your browser controls can clear cookies and site storage; clearing session cookies signs you out.

Payment, account authorization and voice demos use the providers identified when you open them. Those providers may use their own cookies or storage. Opening a voice demo does not authorize marketing tracking or customer outreach.

Information We Collect

We collect contact information (such as name and phone number) and account or invoice details provided to us by the businesses we serve, for the purpose of sending billing, payment, appointment, and account-status messages to their customers. We also collect message delivery and engagement data (such as delivery status and opt-out requests) needed to operate the messaging service.

Contact and Support Requests

If you use our contact form, we collect your name, reply email, optional company, request category and message to review and respond. Requests are stored in a restricted support queue with a record of review activity. When AI support review is enabled, the request category and message may be processed by OpenAI to classify the request and prepare an answer. The separate name, company and reply-email fields are not sent to the model, but information you include in the message may be. Do not include passwords, payment-card details or other secrets. We also retain a keyed network identifier for abuse prevention; the form does not store your raw network address. Submitting the form does not subscribe you to marketing messages.

In-App Help Chat

When enabled, the in-app assistant sends your question, recent chat context and a limited workspace setup summary to OpenAI to prepare guidance. Chat history is saved with your workspace and user account, with access restricted to that member through the application. It does not automatically send customer records or payment details. Do not include secrets or customer information in your questions. The assistant cannot change settings or submit a support request for you; use the linked controls or contact form.

Studio Client Assistant

Studio saves your business project, messages, transcripts and generated drafts in your workspace. When you send a request, its business context and recent conversation are sent to OpenAI to prepare a response. Business research also uses public web search and returns source links. Include only material you are authorized to share and remove secrets and unrelated personal information. AI analysis can be inaccurate; review the source facts before acting. Drafting a response does not itself send outreach, sign a document or activate a workflow. Contact us about retention or deletion.

Engagement Sources and Review

The engagement workspace stores the source text you provide, extracted observations, review notes and revision history within your company workspace. Owners and Managers can access this information. If an authorized member requests AI extraction when enabled, required-input labels and active source text are sent to OpenAI to propose observations for human review. Include only information you are authorized to process, and never include passwords or other secrets. Removing an active source preserves earlier evidence snapshots; it is not permanent deletion. Contact us about retention or deletion requests.

How We Use Information

We use the information we collect to:

• Send account, billing, payment reminder, and appointment-related text messages to end users who have provided prior consent;
• Maintain accurate consent and opt-out records;
• Operate, secure, and improve the Recova platform;
• Comply with legal and regulatory obligations, including telecommunications carrier requirements.

SMS/MMS Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information that describe consent or SMS opt-in, phone numbers, or consent will not be shared with any third parties, excluding aggregators and providers of the Recova messaging service (such as our telecommunications carrier) for the purpose of delivering messages.

End users may reply STOP at any time to stop receiving messages, and HELP for help. Message and data rates may apply. Message frequency varies based on account activity.

Data Retention and Security

We retain consent, messaging, and opt-out records for as long as necessary to operate the service and comply with applicable law, and we use reasonable administrative and technical safeguards to protect the information we hold.

Your Choices

You may opt out of receiving text messages at any time by replying STOP to any message you receive, or by contacting the business that engaged Recova's services directly.

Contact Us

Direct questions about this Privacy Policy to the Recova team.

Submit a support or privacy request to the Recova team.